Frequently Asked Questions
Why do I have to register to use the site?
Should you wish not to register you can use the guest checkout.
What if I forget my login details later on?
What do I do if my goods are not delivered?
You can either email the shop on firstname.lastname@example.org or give us a call on 0207 246 8363. We will then look into this for you.
Some of my goods are missing from my order, what shall I do?
Depending on the size of your order we may have to send it separately for example a poster and a Feed the Bird mug will be two parcels as the poster comes in a poster tube.
What do I do if I have been charged incorrectly?
If you notice an error we will be happy to look into this for you. Please email the shop.
The products says none in stock. Are you getting more in?
You will only be able to order if we have stock available at the shop. If you email the shop we can inform you of when we will be getting more in and if you are happy will email you back once in stock.
I want to talk to someone, can I call you?
The contact number is 0207 246 8363, we are always happy to help. If you get the answer phone please leave a message as we phone customers from all around the world.
What if I do not want my purchase anymore?